While most establishments pride themselves on offering service with a smile — no matter how surly the customer in question may be — workers are people too. More specifically, people that aren't afraid to drop the occasional eff you or middle finger — even with their managers in view. 

From giving an angry man a taste of his own cranberry scone to banishing a not-so-nice customer behind bars, here 22 service workers share the moment they finally went off on entitled patrons.